How do I cancel my account?
Click here to edit the description
We’re sorry to see you go! We’d appreciate it if you could share the reason you didn’t choose MCO. If you’re moving to another software, please tell us which one. This information helps us improve MCO.
Log in to your My Coach Office Account
Click on the menu with your profile picture on the top right
Click on "My Subscription"
Click the 'Cancel My MCO Subscription' button.
When your MCO subscription period ends, payments stop, but your MCO account and data are securely retained for a limited time. If you later decide to reactivate your MCO account, simply log in to MCO and you will be redirected to reactivate your paid subscription. If your data has already been removed, you can register a new account.
Frequently Asked Questions
- How do I cancel my MCO account?
Log in to your My Coach Office account, click the menu with your profile picture at the top right, choose "My Subscription," then click the "Cancel My MCO Subscription" button. The guide also asks that you share your reason for leaving to help MCO improve.
- Do I need to be logged in to cancel my subscription?
Yes. You must be logged in to access the menu under your profile picture (top right), then go to "My Subscription" to find the "Cancel My MCO Subscription" button.
- Will I still be charged after I cancel?
No new payments will be taken after your MCO subscription period ends. Cancellation stops future payments at the end of the current subscription period.
- What happens to my account and data after cancellation?
Your MCO account and data are securely retained for a limited time after cancellation. If you later decide to reactivate, log in to MCO and you will be redirected to reactivate the paid subscription. If your data has already been removed, you will need to register a new account.
- Do I have to explain why I’m leaving?
You are asked to share the reason because MCO appreciates the feedback and asks that, if you’re moving to another software, you tell them which one. This information helps MCO improve; it is requested but presented as an appeal for feedback rather than a mandatory step.